Financial Services 2020: Speed & Convenience Win

• May 17, 2020
• By Jim Reitz

Face it: Your most profitable customers are empowered, impatient, and demand instant gratification (at least from their bank)Customers are feeling empowered in a way they haven?t before. They want great (sometimes even transcendent) experiences with every company they work with. If they don?t get it (or feel like they may not get it), they?ll abandon you and go elsewhere. The best customers can also be the worst. They know they?re valuable, and they have little to no tolerance for experiences that don?t meet their standards. Acquiring the best customers (and hanging on to them) is a huge challenge.

If your digital account opening process sucks (even a little bit), you lose.

Manual underwriting has become the slow, painful, labor-intensive exception to the new...

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