Epson Powers the Next Generation of Teller Technology Amid Branch Expansions
At a
time when many people assume banking is becoming fully digital, a growing
number of financial institutions are actually expanding their physical branch
footprints and continuing to invest in in-person customer experiences. Bank
of America has announced plans to open 150 financial centers by 2027 and JPMorgan
Chase plans to open more than 160 new branches and renovate nearly 600
locations this year alone.
Additionally,
despite frequent predictions about the decline of physical checks, they
continue to play a critical role in financial workflows, particularly for
businesses and institutions where documentation, compliance and secure payment
processing remain essential, such as government agencies, property management
and real estate firms, and legal services organizations.
As financial
institutions modernize their branch strategies, the focus is no longer on
maintaining physical locations, but on making those locations more efficient,
connected and customer centric. That shift is driving demand for technologies
that can streamline teller workflows while supporting evolving customer
expectations around speed, convenience and service.Financial
institutions are increasingly looking for ways to consolidate devices at the
teller counter, reduce complexity and create more adaptable workstations that
can support long-term operational needs. In response to those trends, Epson
recently expanded its financial teller device portfolio with the addition of
magnetic stripe reading to its networked models.
The
new TM-S2000II-NW-MSR
and TM-S9000II-NW-MSR
multifunction devices are designed to help futureproof branch operations by consolidating
check scanning, ID scanning, magnetic stripe reading, and validation printing
into a single device. By reducing the number of separate hardware components
and integration points required at the teller station, financial institutions
can simplify workflows while also improving counter space utilization and
device management.
The
multifunction devices feature Ethernet and USB connectivity to provide
flexibility during deployment and integration. Both devices can capture up to
three tracks of magnetic stripe data and scan IDs at 600 dpi resolution in
color or black-and-white. Additional features include a 100-check document
feeder, bright LCD display for maintenance visibility, onboard memory to help
back up information during network disruptions, and remote fleet monitoring
capabilities through Epson Device Admin.
As
financial institutions continue balancing digital transformation with in-person
experiences, teller technology will remain an important part of branch
modernization strategies. The future branch is not disappearing; it is evolving
– with smarter, more integrated technologies helping institutions deliver both
operational efficiency and improved customer service.
About
Author:
Andrew
Wong is a product manager for Epson America, driving product strategy and
launches for Epson’s Financial
Services solutions.